Complaints, Suggestions & Customer Service
Customer service and the reception of inquiries and complaints are available 24 hours a day through the approved communication channels.
- 966 56 999 6935
- info@travelnow-sa.com
- مكة المكرمة - البحيرات
Travel Now Travel & Tourism Establishment is keen to provide its services according to the highest standards of quality and customer care.
If you have any inquiry, comment, or complaint related to the services provided, you may contact us through the approved communication channels. Requests will be received, followed up, and processed according to the procedures approved by the Establishment.
Communication Channels:
Ministry of Tourism – Tourism Call Center: 930
Phone: 00966569996935
Email: info@travelnow-sa.com
Website: www.travelnow-sa.com
Customer Service:
The service for receiving inquiries and complaints is available through the approved communication channels 24 hours a day.
Complaint Handling Procedure:
- Receiving and registering the complaint or comment.
- Reviewing the request and verifying its details.
- Contacting the customer, if necessary, to complete the required information or documents.
- Coordinating with the service provider or the relevant party when necessary.
- Notifying the applicant of the result of the processing once it is completed.
Travel Now Travel & Tourism Establishment handles all complaints and comments with confidentiality and professionalism and seeks to process them in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.