Cancellation, Amendment & Refund Policy

Cancellation, modification, and refund terms vary depending on the type of service and the booking conditions. The specific terms applicable to each booking will be clearly communicated to the customer before confirmation and included in the booking document.

Customers may submit cancellation or modification requests through Travel Now’s approved communication channels. Such requests will be handled in accordance with the booking conditions and the deadline for submitting requests specified in the booking document.

Some bookings may be fully refundable, partially refundable, or non-refundable. The applicable refund conditions will be clearly explained to the customer before confirmation.

If Travel Now is unable to provide the agreed travel or tourism service after confirmation, the customer will be notified immediately and given the choice between:

• Receiving a refund of the amounts paid, without any deductions or fees.
• Receiving an alternative service of equal or higher value at no additional cost.

If the customer is unable to check in to the confirmed accommodation, the applicable regulatory obligations regarding the provision of alternative accommodation and the transportation of the customer and their luggage at no additional cost shall also apply.

Refunds will be handled promptly in accordance with applicable regulatory requirements, and the refund process will be completed through the original payment method within the applicable statutory timeframe, up to a maximum of 30 days in cases specified in the Ministry of Tourism’s guidelines.

Eligible refunds will be processed using the original payment method, subject to applicable regulatory requirements, banking procedures, and payment provider policies.