Tourist Rights
Inability to Provide a Confirmed Booking
If Travel Now is unable to provide the agreed travel or tourism service after the booking has been confirmed, the customer will be notified immediately and shall have the right to choose between:
- Receiving a full refund of the amount paid for the service that cannot be provided, without any deductions or fees.
- Receiving an alternative service of equal or higher value than the originally agreed service, at no additional cost.
If the customer is unable to check in to the confirmed accommodation, and chooses the alternative service, arrangements will be made to transport the customer and their luggage to the alternative accommodation at no additional cost.
Refunds will be handled promptly, and the refund process will be completed within the applicable statutory timeframes.